Terms And Conditions

Privacy

Our Terms & Conditions

We believe that all humanity has the right to live with dignity and as equals, irrespective of religion, race, nationality, gender or sexual orientation.

These are the terms of booking that apply to all stays booked with La Vita Sukha. Please read them carefully to avoid any risk of misunderstanding or disappointment. If any part of these conditions becomes invalid or somehow unenforceable please be aware this will not affect the validity of the remainder of our terms and conditions.

Booking Conditions

Your contract is between you and us, which, for commercial purposes, is known as Villa Elisabetta Di Elisabeth Cirelli. We are an Italian business and our VAT number is 04460600713 (in Italy this is referred to as a Partita Iva). To complete your booking, the person completing the booking form must read and accept our booking conditions. If a group booking is being made, the elected leader of the group, or whomever is the lead name of the booking must be granted the authority to accept our booking conditions on behalf of everyone in the group. It is understood that the lead name will be responsible for the full cost of the holiday. This includes insurance premiums, cancellations and amendment charges. 

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any outstanding sums of money that are owed to us.

We have the right to request full payment and/or a deposit in advance at the time of booking in certain circumstances or if the booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided. We reserve the right to refuse to accept bookings at our absolute discretion.

Please inform us immediately if there are any discrepancies in the costs or details of your booking. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates. Price lists for additional items are available on request.


Pricing

Upon making your booking the price of your stay will not normally be subject to change however we reserve the right to increase or decrease prices accordingly.

La Vita Sukha requires 50% of the total booking cost when pre-booking as a deposit to secure the booking. The remaining 50% of the booking must be paid no later than 10 days before the check-in date. If the guest fails to pay the remaining balance at least 10 days before the check-in date, the booking will be cancelled and the deposit will not be returned. La Vita Sukha has the right to cancel any booking if full payment is not received punctually.


Cancellation policy

Cancellation more than 4 weeks before the arrival date: deposit 100% refunded.

Cancellation four to two weeks within the arrival date: deposit is non-refundable.

Cancellation less than two weeks before the arrival date: full payment of the booking will be required.

In the case of either the guest leaving earlier than scheduled or a no-show cancels the booking after the arrival date: full payment will be required.

Modifications and/or shortening of original booking made less than two weeks before the arrival date: cancelled days will be charged.

Please note, depending on your payment method refunds may incur a processing fee and/or a fluctuation in currency exchange rates.


Identification

Guests may be required to confirm their identity by providing their:

– Booking reference

– Passport/identity card/driving licence

– A valid credit or debit card which will be swiped in the presence of the card holder.

The information above may be requested for each member of your party over the age of 16.

We reserve the right to refuse entry to persons who cannot provide the information set out above.


Rooms

Your booking is for a class of room and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room with your reservation, we will do our utmost to fulfil your request. Please be aware, however, that we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking and the rate for that room is less than the rate of the room you booked, we will refund you the difference in the rates.


Damages & Irresponsibility

La Vita Sukha reserves the right to refuse to further accommodate guests behaving irresponsibly and contractual obligations will be terminated. The guilty party/parties will be liable for the cost of any damage caused. Where this is the case, La Vita Sukha will have absolutely no obligation to refund you for lost accommodation, other services or any other loss or expense incurred by you.

La Vita Sukha accepts no responsibility for loss, theft or damage to persons or property during their stay. We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the building during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.


Other

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control.  We will do our best to keep all guests informed of these circumstances however this may not always be possible.

Safe on-street parking will be available for the duration of your stay, however, cars and their contents are left at the guest’s own risk. We do not accept responsibility for any loss or damage however caused.

There is absolutely no smoking permitted anywhere inside any of our premises.

La Vita Sukha accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to: flood, earthquake, extreme adverse weather conditions, natural disasters, acts of terrorism, fire or failure of electric power, interruption or malfunctioning internet connection, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

Nothing contained in the contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the company’s negligence or liability for fraud or fraudulent misrepresentation.

The contract and any non-contractual obligations arising in connection to it are governed by Italian law. Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Italian courts in Lucera, Italy.

Privacy Policy

La Vita Sukha is part of Villa Elisabetta Di Elisabeth Cirelli. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities


What data do we collect?

La Vita Sukha collects the following data:

  • Personal identification information (Name, email address, phone number, etc.).
  • Credit card information.
  • Other details to help you with your experience.


How do we collect your data?

You directly provide La Vita Sukha with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a form, customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Subscribe to a newsletter.
  • Enter information on our site.


How will we use your data?

La Vita Sukha collects your data so that we can:

  • Process your order, manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Better respond to your customer service requests.
  • Quickly process your transactions.

If you agree, La Vita Sukha will share your data with our partner companies so that they may

offer you their products and services.

When La Vita Sukha processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.


How do we store your data?

La Vita Sukha securely stores your data until instructed by you to delete it.


Marketing

La Vita Sukha would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop La Vita Sukha from contacting you for marketing purposes or giving your data to other members of the La Vita Sukha group.

If you no longer wish to be contacted for marketing purposes, you can opt out at the end of each newsletter.


What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access:

You have the right to request La Vita Sukha for copies of your personal data. We may charge you a small fee for this service.

The right to rectification:

You have the right to request that La Vita Sukha correct any information you believe is inaccurate. You also have the right to request La Vita Sukha to complete information you believe is incomplete.

The right to erasure:

You have the right to request that La Vita Sukha erase your personal data, under certain conditions.

The right to restrict processing:

You have the right to request that La Vita Sukha restrict the processing of your personal data, under certain conditions.

The right to object to processing:

You have the right to object to La Vita Sukha’s processing of your personal data, under certain conditions.

The right to data portability:

You have the right to request that La Vita Sukha transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@lavitasukha.com

Call us at: +39 351 621 3813

Or write to us: Via Ariella 17, Roseto Valfortore 71039, Foggia, Italia


What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit: https://allaboutcookies.org/ 


How do we use cookies?

La Vita Sukha uses cookies in a range of ways to improve your experience on our website,

including:

  • Keeping you signed in.
  • Understanding how you use our website.
  • Remember and process the items in your shopping cart. 
  • Understanding and saving your preferences based on previous or current site activity for future activity.
  • Compiling aggregate data about site traffic and site interactions to enable us to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.


What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality:

La Vita Sukha uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising:

La Vita Sukha uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.


How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


Privacy policies of other websites

The La Vita Sukha website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


Changes to our privacy policy

La Vita Sukha keeps its privacy policy under regular review and places any updates on this web page.


How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@villasukha.com

Call us: +39 351 621 3813

Or write to us at: Via Ariella 17, Roseto Valfortore 71039, Foggia, Italia


How to contact the appropriate authority

Should you wish to report a complaint or if you feel that La Vita Sukha has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website: https://ico.org.uk/make-a-complaint/

Phone number: 0303 123 1113

Do You Have A Question?

Don't hesitate to contact us